Cases
Elastic Cloud Serverless projects are autoscaled environments, fully managed by Elastic and available on Elastic Cloud. Availability This functionality is generally available and ready for production usage. Serverless interfaces and procedures might differ from classic Elastic Stack deployments. The Elastic Stack includes Elastic's core products such as Elasticsearch, Kibana, Logstash, and Beats. Availability This functionality is generally available and ready for production usage. Unless stated otherwise on the page, this functionality is available when your Elastic Stack is deployed on Elastic Cloud Hosted, Elastic Cloud Enterprise, Elastic Cloud on Kubernetes, and self-managed environments. This documentation corresponds to the latest patch available for each minor version. If you're not using the latest patch, check the release notes for changes.
Serverless
Generally available
Stack
Generally available
Cases give your team one place to investigate and resolve incidents. Attach alerts and evidence, collaborate in comments, and push updates to external systems like Jira or ServiceNow. You can use cases in Elastic Security, Observability, or Stack Management.
| Your goal | Start here |
|---|---|
| Open your first case | Create cases |
| Set up connectors and team defaults | Configure case settings |
| Standardize case creation | Case templates |
| Control who can manage cases | Control access to cases |
| Use Elastic Security case features | Cases for Elastic Security |