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Troubleshoot Elastic OpenTelemetry

Serverless Observability

Elastic Cloud Serverless projects are autoscaled environments, fully managed by Elastic and available on Elastic Cloud.

Availability

  • Generally available

    This functionality is generally available and ready for production usage.

Stack

The Elastic Stack includes Elastic's core products such as Elasticsearch, Kibana, Logstash, and Beats.

Availability

  • Generally available

    This functionality is generally available and ready for production usage.

Unless stated otherwise on the page, this functionality is available when your Elastic Stack is deployed on Elastic Cloud Hosted, Elastic Cloud Enterprise, Elastic Cloud on Kubernetes, and self-managed environments.

This documentation corresponds to the latest patch available for each minor version. If you're not using the latest patch, check the release notes for changes.

Find solutions to common issues in Elastic OpenTelemetry components and SDKs.

  • Elastic Agent troubleshooting: Troubleshoot issues with the Elastic Agent, including resource problems, configuration errors, and connectivity issues.

  • EDOT SDKs troubleshooting: Troubleshoot issues with EDOT SDKs for Android, .NET, iOS, Java, Node.js, PHP, and Python.

These guides apply to both the Collector and SDKs:

  • Connectivity issues: Resolve connection problems between Elastic OpenTelemetry components and Elastic, including firewall, proxy, and network configuration issues.

  • No data visible in Kibana: Diagnose why telemetry data (logs, metrics, traces) doesn't appear in Kibana after setting up Elastic OpenTelemetry.

  • 429 errors when using the mOTLP endpoint: Resolve HTTP 429 Too Many Requests errors when sending data through the Elastic Cloud Managed OTLP endpoint.

  • Contact support: Learn how to contact Elastic Support and what information to include to help resolve issues faster.

EDOT SDKs are tested and supported only with Elastic Agent Gateway or Managed OTel intake. Using EDOT SDKs directly with APM Server's OTel intake is not supported.